Complaints Procedure
We are committed to providing a high-quality legal service to all our clients. If you have a complaint, please let us have full details as quickly as possible.
When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Complaints will be handled promptly, fairly and effectively and you will not be charged for the cost of handling a complaint.
In accordance with the Solicitors’ Regulation Authority Code of Conduct, the Members of Miller Parris Solicitors LLP will handle complaints by clients as follows:-
Upon receipt of any complaint from you, the following steps will be taken:
1. Our Complaints Partner will acknowledge receipt of your complaint in writing within 7 days.
2. Our Complaints Partner will then establish the details of your complaint. She may ask you for further details about your complaint at this stage.
3. Once our Complaints Partner has received any information requested from you, she will investigate your complaint. She will aim to complete the investigation within 4-6 weeks.
4. If there will be any delay in the investigation, our Complaints Partner will write to you and explain the reasons for the delay, she will also give you the best indication of the likely timescale to complete the investigation.
5. You may be invited to attend a meeting to discuss the matter, but there is no obligation upon you to attend.
6. Once our Complaints Partner has completed her investigation, she will write to you with her conclusions.
Data Protection law
If you wish to make a complaint about how we use your data, please contact us and we will acknowledge your complaint within 30 days and we will comply with the Data Protection Act 2018 and the Data (Use & Access) Act 2025.
Reviewed April 2026